Refund & Returns Policy
Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, shipping/billing address, and other details you provide when making a purchase or inquiry.
Payment Information: Payment card details or other payment method information (processed securely via third-party payment gateways).Technical Information: IP address, browser type, device information, and browsing activity on our website.Cookies & Tracking Data: Information about your interactions with our site to improve functionality, performance, and marketing.
Effective Date: 8/8/2025
At Afra Light, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with our services.
Returns
You have [30 days] from the date of delivery to request a return.
To be eligible for a return, your item must be:
Unused and in the same condition that you received it
In its original packaging
Proof of purchase (order number or receipt) is required for all returns.
To start a return, please contact our support team at [your support email] with your order number and reason for return. Once your return is approved, we will provide you with instructions for sending your item back.
Note: Customers are responsible for return shipping costs unless the item arrived damaged or there was an error on our part.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed back to your original payment method within [5–10 business days].
If your return is not approved, we will contact you with further details.
Late or Missing Refunds:
If you haven’t received your refund after 10 business days, please:
Check your bank account again.
Contact your credit card company or bank.
Exchanges
We only replace items if they are defective, damaged, or the wrong item was received. If you need to exchange it for the same item, contact us at [your support email].
Non-Returnable Items
Certain items are not eligible for return, including:
Gift cards
Downloadable digital products
Custom or personalized items
Sale or clearance items (if marked as final sale)
Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us:
Afra Light
Email: info@afralights.com
Phone: +971 4 235 2333
Address: Al-qusais Binshabib Mall, Dubai-UAEÂ